Commitment to Timely Delivery

At Pure Flowes, we understand that faucet installations often work on timelines. That’s why we’ve structured our shipping process for clarity, consistency, and speed.

Order Fulfillment

• Processing Time: Orders are processed and packaged within 1 to 2 business days after confirmation.

• Estimated Delivery Window: Most orders are delivered within 6 to 14 business days, depending on the shipping destination.

During seasonal peaks, processing may extend by an additional 1–2 days, but we strive to avoid any unnecessary delays.

Shipping Carriers & Tracking

We partner with reputable logistics providers that allow for real-time tracking. Once your package is dispatched, you’ll receive an email with tracking details to follow its journey to your door.

If tracking shows inactivity beyond a reasonable period, please reach out to our support team for assistance.

Geographic Availability

We ship to select international destinations. If shipping is not available to your country during checkout, it means we are not yet able to fulfill orders to that location.

Shipping Fees

Shipping costs are dynamically calculated during checkout based on weight, size, and destination. Occasionally, we may offer free shipping on select items or for qualifying orders.

Customs, Taxes, and Duties

International shipments may be subject to import taxes or customs fees, which are determined by the destination country’s regulations. These charges are the responsibility of the customer and are not included in our prices or shipping rates.

Delivery Concerns

We advise customers to double-check their delivery information when placing an order. Incorrect addresses may result in returned or delayed shipments. While we assist where possible, we are not liable for delays due to customs clearance or carrier disruptions.